Refunds, Returns, Exchanges
①In the event that the Company is not able to provide Goods, etc. purchased by the User due to reasons such as insufficient stock, the Company shall promptly inform the User and issue a refund or take appropriate measures for refund within 3 business days of payment.
②The User can directly cancel the order (purchase contract) through a cancellation request only in the order status ‘Payment completed’. However, even if it is marked as ‘Payment completed’ on the homepage, the Company may reject or withhold the User's request for cancellation if delivery has actually started or there are special circumstances such as order production has been scheduled or created. In this case, related matters will be separately notified to the User (including notice through the site).
③Since it is considered that international shipping has begun from the order status after "Preparing Shipment", the order(purchase contract) cannot be canceled, returned or exchanged. However, it may be possible if the Company approves the User's request for return or exchange after the international shipping is completed.
④Pursuant to the previous clause, when the User wishes to obtain approval for a return from the Company, objective evidence must be sent to the Company to prove the reason for the return, such as primitive defects in the product. Once defects are proved, the Company will take responsibility for all shipping costs incurred in the relevant return and reshipment.
⑤Even after completion of the order, if the delivery information is insufficient or it is considered that normal transaction is not possible, the order(purchase contract) may be canceled at the discretion of the Company. In this case, the Company refunds the payment or takes required procedures for the refund.
⑥In the case of partial cancellation or return of the order, the refund may be slightly different from the original payment due to changes in the conditions of the discount policy.
⑦ For returned goods, the Company is obliged to take appropriate measures in issuing a refund within 3 business days of return receipt. In the event that the refund is delayed, the Company is obliged to pay a delay interest rate in accordance to Article 21 of the Enforcement Decree of the Act on the Consumer Protection in Electronic Commerce, etc.
⑧ Regarding refunds, in the event that the User has made payment with credit card or other methods determined by law, the Company shall promptly contact the processor of the relevant payment method to request the suspension or cancellation of billing.
⑨ For cancelled orders, the User is responsible for fees incurred for returning an item. The Company shall not claim damages or penalty charges for cancellation of order. However, in the event that the received Goods etc., differ from what is indicated or advertised, or the purchase contract is not executed accordingly, the Company is responsible for all return costs.
⑩ In the event that the item has already been partially used or consumed, the Company may, within legal boundaries, claim from the User the profits obtained from use or the costs incurred in providing the item.
⑪ In the event that the User has paid shipping fees at the time of initial delivery, the Company shall clearly indicate who is responsible for the costs in case of cancellation.